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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
348 ratings and 177 comments received in the last 90 days.
25 April 2025
Wes was great throughout the process. Good comms, kept me updated and informed throughout and great experience on the day.
23 April 2025
I felt very comfortable and the service was 10/10
13 April 2025
Chris, Lewis and Hayley were a great team - they were incredibly helpful. Chris especially who went out of his way to find the perfect deal for me.
12 April 2025
Everything perfect
10 April 2025
Because I walked out with my dream car
09 April 2025
The sales people were keen to find a car that meet my needs and kept within my budget, I found them friendly and informative.
05 April 2025
Our experience at Stephen James BMW Blackheath was special and we are extremely happy with the service we received from Hayley and Lewis. The car is stunning and we are very happy with our new purchase.
04 April 2025
Very satisfying dealing with all the salespeople
03 April 2025
As above excellent vehicle and service
03 April 2025
See above.Lewis was very helpful
30 March 2025
1) Seamless Paperwork on delivery 2) hard work from Peter, Andy and James to get the economics done and 3) easy swap of the old X5. The final delivery of the car in elevator with background music makes the family happy
30 March 2025
Great salesman Robert Smirk
29 March 2025
I didn't feel like I was just another customer, I felt valued and was treated with utmost respect and professionalism.
27 March 2025
Wes again gave us a fantastic experience and we drove away with smiles on our faces (despite our cheesy choice of music)..
27 March 2025
Everything went well, from first contact to collection of the car. I highly recommend the Woolwich Sales team, especially Peter and the Sales Manager/Head of Sales, Andy
25 March 2025
Seemless purchase and very punctual delivery. Kept up to date from purchase to delivery.
24 March 2025
Everything went to plan
06 March 2025
I was kept informed of progress and the delivery process took me though all I needed to do to get the car and BMW App set up to my requirements.
05 March 2025
Good communication throughout. Kept me updated during the whole process and explained all situations promptly
25 February 2025
Clearer communication would have led to a more informed decision. In the future, we'll customise our car from scratch and wait a few weeks rather than buy from stock-only to realise later that it wasn't exactly what we were offered in the first place
19 February 2025
Peter was amazing throughout the process. He made sure the car delivery was a special moment.
29 April 2025
Great service, highly efficient and rapid turnaround
29 April 2025
Always a quick and easy visit
28 April 2025
Excellent customer service and all sorted hassle free
27 April 2025
Long wait on checkin. Needed to wait an extra day as the repairs were complicated. The car wasn't washed when I collected it. Two recalls and a full service Spent £440.
25 April 2025
They charge you very high prices and don't care what you actually want to change from a Brand Agency with inexperienced receptionists.
24 April 2025
Took longer than was told
21 April 2025
Very professional service and stuff
19 April 2025
BMW, In particular Paul Dawes and the young man who signed me in and called me to collect my car, sorry I cannot remember his name were fantastic and helped me greatly with my limited time which was greatly appreciated
19 April 2025
Thoroughly checked
17 April 2025
as per the above I had some queries which were answered and dealt with professionally and I respect this the most
16 April 2025
As above. I have absolutely no complaints. Only praise.
16 April 2025
Overpriced, and you don't look after people's vehicles.
16 April 2025
Happy with overall work done
15 April 2025
We always receive polite and professional service from the Woolwich team.
14 April 2025
Really friendly and helpful! My car was left in a great condition when picking up!
12 April 2025
I was told my breakpads needed replacing, at no stage did anyone tell me is advisory and not mandatory. Advisor should have informed me that breakpad is 3.3mm and that 1.5mm is the legal requirement. Just stating 'they will need replacing' not good e
12 April 2025
Disappointed with my recent visit to Stephen James Woolwich. Poor car wash, immediate engine issues post-service, and over an hour delay impacted my plans. Staff stayed late to help, which I appreciated, but overall confidence is shaken.
11 April 2025
Efficient service at good price and everything explained in full. Staff are very polite
11 April 2025
Overall pleasant experience Friendly staff Excellent customer service
11 April 2025
Very good customer service
10 April 2025
Only had a mot so nothing major to. Comment on
10 April 2025
Happy with service so far
09 April 2025
dod exactly what was needed and kept me well informed
08 April 2025
The staff at this the Woolwich branch are always friendly, professional, polite and always give valid time to listen to any concerns the customer may have, that totally avoids any feeling being a nuisance or not understood.
08 April 2025
5
08 April 2025
Bmw staff took advantage of vulnerable female customer. Took advantage and charged me for jobs never completed. Also, did not fix issues related to EGR recall
08 April 2025
Very helpful, kept in touch whilst my vehicle was in for its service
08 April 2025
Exact and to the point
06 April 2025
Very satisfied as they've always done the job accurately and on point
06 April 2025
Great service
06 April 2025
I had an issue that was as a result of a mistake in the manufacturing and packaging line of my new EV and the staff went above and beyond to resolve it.
05 April 2025
Real professionals this branch is run by management who care
05 April 2025
Generally excellent, good comms, polite. Deducting one star because my app still shows that a vehicle inspection is due, yet the vehicle inspection took place per my invoice so something was missed in updating the system to flow through to the app.
04 April 2025
Easy to access
04 April 2025
Again the service is very good ??
03 April 2025
I delayed the appointment due to needing a loan car but on the day one was not available. So I needed to change my schedule for the day because of this mishap.
02 April 2025
Everything done on time and to budget
02 April 2025
Excellent member of staff who saw to me: polite, courteous and kept me regularly updated.
01 April 2025
I was treated as a valued customer from start to finish. Tanvir took the time to explain what was going to be done & estimated the time the car should be finished. Where additional potential issues were found, he emailed the service video & called me
31 March 2025
Superb
31 March 2025
Excellent service from beginning to end.
30 March 2025
No complaints
30 March 2025
Unimpressed with Stephen James in general.
29 March 2025
Paul dawes was extremely helpful, the work was completed quick
29 March 2025
Great customer service. Good hospitality. Efficient service.
28 March 2025
Service fully completed and car presented back in clean tidy condition. No problems to date.
28 March 2025
Very good service
28 March 2025
Reception was good and contact there was very efficient. Follow up phone call was informative but quotation rather excessive to me.
27 March 2025
Paul Dawes, the service manager, is attentive, professional, and makes sure everything is handled promptly and thoroughly. I always feel confident leaving my vehicle in his care.
26 March 2025
Failed to receive any videos of the car check and given hardly any notice to collect the vehicle.
26 March 2025
My service experience was excellent Tanvir even showed me how to navigate my bmw app
26 March 2025
Getting the car washed by BMW was a terrible mistake. Car back with dirty swirl marks. Worried it may have caused minor surface scratches. Back seats had indentation marks on as if something was left there for a while
26 March 2025
The stuff is friendly is competent
25 March 2025
Like I said, missed opportunity and unclear communication.
25 March 2025
Good options given to me
25 March 2025
Listened to my problem, investigated and resolved swiftly
25 March 2025
Could have been better, nothing exciting and for it to be 10/10
24 March 2025
Great
24 March 2025
Very good service
24 March 2025
Took two trips and two days without the the car (despite booking a whilst you wait service) to replace a tyre that I said on first trip - had a puncture. Car was returned with tyre is fine. Tyre then deflated again to 12psi.
24 March 2025
Friendly and helpful team, who don't feel like they're trying to sell you something all the time. Service is always great
23 March 2025
Service online check in a complete waste of time when your staff wanted me to sit and wait to do the whole thing again. Your staff also completely failed to notice that the car needed its first MOT.
23 March 2025
Niran and Paul went above and beyond to ensure my visit was as smooth as possible
22 March 2025
Amazing team
22 March 2025
Very pleased with service.MOT tec hnician shkwed me the problem which caused the MOT failure.All resolved and rerested within 2 hohrs.very pleased
21 March 2025
Good service, communication about status could have been better. I wasnt informed that the recall work works take longer than a day until I came in to hand my car. I had to call and ask about status which is when I was told it is finished
20 March 2025
Warm welcome from staff abd service cease carried out quickly
20 March 2025
Everything fixed satisfactorily and customer service on the day was excellent
20 March 2025
Great as usual but 3 things didn't happen (I) fluids service (Ii) 2 dust caps missing (iii) bodywork quote promised but yet to arrive
20 March 2025
Tanvir is a great asset to BMW he really understands his customers needs and is able to provide the best solution and support I am very grateful for his support with my car
20 March 2025
Again excellent service carried out by your technicians.
19 March 2025
The person who serve me named Sammi was brilliant , very helpful, good communicator . I was disappointed that the centre did not have a replacement tyre and I had to take time off to come back for replacement tyre and re MOT.
18 March 2025
10/10
18 March 2025
The pre-appointment info I had sent in took a long time to retrieve, and the car was in the workshop for a considerable amount of time.
17 March 2025
My rep was Khalid Multi who went above and beyond to assist my requests.
17 March 2025
Staff were courteous, friendly and were able to complete all works in time for me to leave. Always great service which is why I'm prepared to travel from SW16, rather than my local BMW service location.
17 March 2025
Always considerate customers needs and exceed expectations
17 March 2025
Friendly and welcoming staff. Great customer service
15 March 2025
Great service. And accessible via Elizabeth Line.
15 March 2025
Service was outstanding, Niran kept me up to date whilst my car was having its MOT.
15 March 2025
Were helpfull
14 March 2025
My recent was excellent the guys kept me informed of what was happening.
13 March 2025
Very satisfied . Car cleaned as a complimentary service
13 March 2025
very good product knowledge and very good service - Sam Manford was good
13 March 2025
Because I paid for a service with no hidden expenses/extras
11 March 2025
My repair went in to day two and I unfortunately had to chase for an update. A parts issue meant it would take longer than expected. At that point I requested a curtesy car, at which point Imran made one available for me to collect.
11 March 2025
Yes
10 March 2025
Because they've done a job, what's was needed
10 March 2025
quick and friendly
09 March 2025
Gentleman who looked after my car during recall excellent service beyond compare
09 March 2025
Again friendly and efficient. There was a problem with the IT system but everything arrived later and did not delay things.
09 March 2025
I normally never have an issue with Stephen James but my visit last year and this year has not been great. I may now either go to a different Stephen James branch
09 March 2025
Good customer service by the three different people that served me
08 March 2025
All good and smooth
08 March 2025
Work needed completed, car cleaned , and returned to me. A well organised firm.
08 March 2025
Quick and easy process
08 March 2025
Good service but took some time to order a part, then the part was wrong so took another day.
07 March 2025
Always kept informed
07 March 2025
PROFESSIONAL.approach, job done on time, efficiency, courtesy - what more would I want? Except price! I need another job doing but you are maybe 25% more expensive than an independent BMW-only specialist.
07 March 2025
Again poor communication
06 March 2025
Very satisfied
06 March 2025
Drop off and pick up went well. Car was cleaned
05 March 2025
Painless and efficient.
05 March 2025
4 stars out of 5, they probably forgot about the complimentary wash.
05 March 2025
Great service from Niran
05 March 2025
Prompt timely and accurate updates
04 March 2025
Very suportive
04 March 2025
Niran kept me informed and did what he said he was going to do which is exactly how I like to be dealt with. Excellent service.
04 March 2025
Easy to book and follow-up text confirmations. Excellent service from Tanvir Mohshin, friendly, knowledgeable and helpful. He is a great asset for the branch.
03 March 2025
Fast and clear service, able to meet my reduced availability by completing Service and MOT early.
03 March 2025
As above.
03 March 2025
Very happy, always great to have a video explaining the wirk
03 March 2025
They do a free vehicle safety check and clean the vehicle
02 March 2025
First class, friendly and efficient. Excellent communications, completely satisfied with the service, would thoroughly recommend this garage.
01 March 2025
I was very happy with them fitting in my service appointment and delivering my car nice and cleaned. So thank you!
27 February 2025
The service was to my expectation.
27 February 2025
Tanvir, was extremely pleasant and went above and beyond to ensure I would receive my vehicle back within the day.
26 February 2025
My issue was sorted out with care
26 February 2025
The work was done quicker than I thought which meant that I had lees time to wait.
26 February 2025
The person I dealt with was really clear in letting us know what would happen on the day.
25 February 2025
Everything I wanted with a few queries about internal WiFi was all vompleted
25 February 2025
Helpful comms and friendly staff, fast turnaround
24 February 2025
Very good, communication was excellent and did things on time. Much better service compared to Stephen James Ruxley.
24 February 2025
Good all round, friendly, helpful service.
23 February 2025
Courteous and efficient.
23 February 2025
:( Some functionalities from the model we tested were not available in the one we purchased, and this message was not clearly communicated to us. Instead, we were offered the "same" car we tested, but with a gray colour and leather interior finish.
22 February 2025
After My MOT failed they told my car will be fixed after 24 days That's bad servicing for me Over 20 days to get my lights fixed I want to change my garage
22 February 2025
My bmw was booked in at 8:45 gor a simple battery change. Got seen at 12:45. Didn't clean the vehicle after
21 February 2025
Although I was disappointed that my issue was not covered under warranty I was very happy with the service that the team provided. Tanvir Mohshin and Steven Treais were both excellent and a credit to your business.
20 February 2025
I want to say thank you to Khalid for his customer service and patient and the way he took care of my car, even though I couldn't fix it yet but I was impressed by the way my car was taken care of, I was really happy when I received my car.
19 February 2025
It was my first time there at this branch - Woolwich and service was poor , they struggled to locate the appointment, delayed at pick up, diff pple handled receipt and handover , confused invoices and left the car unwashed, blamed all system issues
19 February 2025
The service has a personal touch. I like that the person I dealt with was interested in me and my car
19 February 2025
Car was taken in for diagnostics, issue was resolved quickly.
18 February 2025
They tried their best to work within the given time
18 February 2025
Due to above reason
17 February 2025
The customer service representative was very helpful and guided me throughout the entire process.
17 February 2025
Everything was no issue and great customer service
17 February 2025
The main issues we needed sorting were sorted. However, we were told that the headlamp would be on back order to then find out its not under warranty yet. Then when it came to handover it was really bad. Not the experience I have previously had.
17 February 2025
Impressive staff
17 February 2025
Polite staff. Couldn't find the problem but had a good try ! Don't talk down to you
14 February 2025
A very happy customer with the service you are providing me. Thank you
13 February 2025
Very satisfied
13 February 2025
As I mentioned the service was done but when it came to replace the vent nobe it wasn't done as they needed more than 4hrs.so I have booked the car on the 17th whole day.
13 February 2025
Wonderful experience
12 February 2025
Really great service and nice polite customer care
12 February 2025
Great service provided by Khalid Mukith. I rate him highly. He was proactive, personally took interest in ensuring everything that was discussed as part of the service was taken care of.
12 February 2025
£363 to change the transmission oil. Robbery!
12 February 2025
Disappointing that on a cold winter's day your coffee machine was not working. Given the prices you charge, a free coffee should be the minimum of creature comforts on offer!
12 February 2025
Stephen James must promote Samuel Manford to be a manger asap! This guy was willing to go out of his way to help a customer like me. He was able to organise any query I may of had then and there. Wow 10 star service! Sam manager asap or bmw is ????
11 February 2025
No complaints what's so ever I'm very loyal to BMW
10 February 2025
Excellent customer experience at handover and collection
09 February 2025
Very friendly approach
09 February 2025
Excellent service great communication.
09 February 2025
I was satisfied with both the service team and the office staff.
09 February 2025
Above and beyond my expectations
29 April 2025
Very good