OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
275 ratings and 128 comments received in the last 90 days.
10 June 2025
Service from start to finish was excellent
07 June 2025
Can't fault service or the process, very smooth begining to end
02 June 2025
Fully satisfied and very well take care of the whole process. Senior sales executive Robert explained everything and was helping with the process.
01 June 2025
Having purchased my previous car from Stephen James Blackheath, there was a relationship with Dean and Lewis and I felt like I got a decent deal on my old vehicle.
31 May 2025
Everyone was easy to talk to and made the the whole process easy and understandable
14 May 2025
Everything went smoothly
08 May 2025
Kacper Wlodkowski really looked after my order. I changed my mind on a few things during the order process. He was all over my order phoning me and emailing me to get it over the line. Nothing was a problem. His level of knowledge was excellent.
29 April 2025
Very good
25 April 2025
Wes was great throughout the process. Good comms, kept me updated and informed throughout and great experience on the day.
16 June 2025
Completely satisfied, work was done on time. Service adviser kept me informed on the progress throughout the day.
15 June 2025
Khaled & niran top mans always their for me when ever i visit the bmw in Woolwich keep the good work going lads always get look after me.
15 June 2025
Smooth process from beginning to end, good customer service.
14 June 2025
I will return as they are very kind and welcoming.
14 June 2025
No issues, decent communication.
13 June 2025
Nice service
10 June 2025
All staff were professional and accommodating, it was a pleasure dealing with Stephen James Woolwich.
10 June 2025
Because it's a second home for my car
10 June 2025
Person i dealt with for the service was excellent.
10 June 2025
Everything undertaken as requested
10 June 2025
Lewis went above and beyond to ensure everything ran smoothly.