- Home
- About Hedin Automotive Woolwich
- Hedin Automotive Woolwich Customer Reviews
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
262 ratings and 144 comments received in the last 90 days.
09 November 2025
Good customer service!
05 November 2025
For the reasons above
04 November 2025
Completely satisfied. I could not have asked for more. Thanks Lewis
04 November 2025
Very pleased
01 November 2025
Very satisfied with our sales person Robert, helped us thru process . Overall very happy.
25 October 2025
A date was sorted for me with help along the way to collect my car that was suitable for me
25 October 2025
The service we received was one of the best we have ever experienced Process was smooth & professional whilst being personal to us
21 October 2025
The process from start to finish was very straightforward. Lewis gave me all the information required for me to choose the perfect vehicle best suited to me - he was happy to help at all times and I love the fact that he kept me updated at all times!
09 October 2025
Extremely satisfied, everything went smoothly and professionally.
07 October 2025
Completely satisfied. Process was smooth and I was given regular updates prior to delivery.
06 October 2025
Extremely satisfied with the delivery of my new car, very professional
06 October 2025
There was a delay in delivery but had frequent update.
04 October 2025
Easy process
03 October 2025
Quick, efficient - also being on holiday during this purchase and was easy completing forms remotely!
01 October 2025
This is my 3rd bmw
28 September 2025
As above, everything was perfect. Had a good run through of car. Especially the tech. All set up exactly as I wanted it.
26 September 2025
The car is beautiful.
21 September 2025
Very satisfied. The timing and the date of arrival all went smoothly with making it stress free for us. Couldn't be happier.
10 September 2025
Was greeted with a coffee and hot chocolate. A beautiful bunch of flowers awaited me in the car. 10/10
08 September 2025
Great welcoming, informative, respectful and great communication. The service I received from as remarkable and really let me feel valued I appraise the Service. Thank you so much for the great service
04 September 2025
Polite, communicative, informed
04 September 2025
I really liked the interaction with Lewis
16 November 2025
Service was good, friendly
16 November 2025
Was a nice smooth visit
13 November 2025
Car went in for 3 days, no curtesy car available, a good few hours been wasted on back and forth to the dealership, but appreciate the dealership can take my car in with short notice
11 November 2025
Very satisfied
10 November 2025
Very well managed place
10 November 2025
I was seen to quickly and the gentleman who served me explained everything to me in detail and was very polite. everyone was professional.
08 November 2025
Everyone i met with was very polite and knowledgeable and gave me unbiased information as to the best course of action.
08 November 2025
Great customer service & communication. Trusted & quality workmanship
08 November 2025
Staff we friendly and knowledgeable of what's required to done on my vehicle
08 November 2025
Flawless and personable support from Ijah, very clear with explanations and kept me up to date with the vehicles progress through it's MOT and service. Small touches matter e.g. walking me to the car and complimentary car wash.
06 November 2025
Satisfactory
05 November 2025
Excellent customer service
04 November 2025
Due to work commitments, my partner handled everything on my behalf. The centre was extremely understanding and ensured the process remained simple and stress-free, without any unnecessary complications.
04 November 2025
I recieved a phone call to say my battery needed changing they also checked the health of my car and noticed another issue with my car which I got fixed
03 November 2025
Really helpful
03 November 2025
As stated all that was required was done, on time and on budget
02 November 2025
Booked in for winter check up, which was very quick and professional
02 November 2025
Happy
01 November 2025
Communication via WhatsApp was great, service completed on time. Tyler was friendly and helpful.
01 November 2025
The customer service was excellent, along with prompt updates and a very cleaned and well presented vehicle after service
01 November 2025
I didn't get a telephoned update on repair progress as promised but that was only a relatively small part of the overall experience.
31 October 2025
Great service. But very disappointed to see American Express no longer being accepted, which created friction for me because my only credit card is Amex
31 October 2025
Very professional and clear on diagnosis. Confident with vehicle health checks.
28 October 2025
Very nice job
26 October 2025
Fast and efficient. Good loan cars too
26 October 2025
BMW Woolwich is now the ONLY service centre I will use for my car. Well done to the staff, 100% for customer service every time.
25 October 2025
Completely satisfied
23 October 2025
Tanvir got me into a courtesy car and managed to get my car sorted in the same day which was great
23 October 2025
My car services were done very well and I was given full information about what next to do. The customer service was great and their staff are very knowledgeable
23 October 2025
Great customer service and excellent efficiency.
23 October 2025
Really satisfied. Hand over of vehicle was excellent and also service was fast anf efficient
21 October 2025
The person who dealt with me was very polite, explained things well, helped me to finance my service and generally gave me good customer service
20 October 2025
Because I brought the car there in the morning and when I called back at around 3pm I was told the car was ready for pick up. If I didn't call when were you let me know?
20 October 2025
Well customer service
20 October 2025
I felt reassured all through. The servicing of the car was also completed in a timely manner.
20 October 2025
I had a satisfied experience and all questions asked was answered
19 October 2025
Great service
18 October 2025
The issue was resolved and the car is now fixed
18 October 2025
Professional, punctual, welcoming
17 October 2025
Great,fast,efficient and welcoming services from the team.
15 October 2025
No issues whatsoever. Accommodated early arrival and service done in no time
14 October 2025
The job was handled by a professional
14 October 2025
Service was the best
14 October 2025
Was impressed by the service
13 October 2025
I have photos of my cars trip computer before and after the service (outside of Hedin). I was not informed of any
12 October 2025
Not at all
11 October 2025
Excellent customer service
11 October 2025
I don't think they are doing their job properly.
10 October 2025
Completely satisfied
10 October 2025
The one thing I would like to feedback is the cleaning to my vehicle, once the MOT had been completed. I am of the mind that if I look after my car, my car would look after me. The water marks on my windows was not good.
08 October 2025
Overall very good customer service
06 October 2025
Efficient process, everything done on time and budget, friendly staff and a high quality wash and vac.
06 October 2025
Stated problem not resolved. I was promised that I could discuss the problem and demonstrate it in test drive when I collect my car back however this didn't happen as there was no technical staff available during the time
05 October 2025
The staff were friendly, professional, and clearly knew their work well. They explained everything in detail and finished the job quickly. Overall, I'm very satisfied and would definitely return.
03 October 2025
Nice coffee, seriously people couldn't be more helpful.
02 October 2025
Very professional kept me informed
02 October 2025
My wife's vehicle was in for a recall. Complimentary vehicle health check with full report, advice and price after.
02 October 2025
Timekeeping is referenced as a top priority. My car was brought in for service at 0800am, and before 0930am, I got a call to pick up my vehicle. Fantastic experience.
01 October 2025
courteous punctual and knowledgeable service
01 October 2025
The communication around the car servicing was top class and the recommendations by the customer service rep when I collected the car was clear and easy to understand next steps. Great service!
01 October 2025
Customer service was great.
30 September 2025
Easy people to deal with
29 September 2025
Service was ok I would prefer a quick drop off with the app or just a key drop
29 September 2025
Was looked after by Tanveer, who communicated well, got everything done within the day and kept me informed.
29 September 2025
Our car was returned to us the same day
28 September 2025
Very helpful
28 September 2025
Sam was an attentive, friendly and efficient person with whom to deal.
28 September 2025
The repair was competantly carried out.
28 September 2025
Joib done professionally, I am completely satisfied
28 September 2025
Good
27 September 2025
The work was carried out in timely manner and the staff were polite and informative
27 September 2025
Fast good service.
27 September 2025
Great service
24 September 2025
The quality is good, the new BMW app is very good because I can now track my car down. Staff performance is of quality standard.
22 September 2025
Very happy with the service provided by the team, particularly with the service provided by Niran. He has been great on a number of occasions and is one of the reasons I return back to Stephen James / Hedin.
22 September 2025
Good job done
21 September 2025
Good service and communication
21 September 2025
Work was rushed stil damages on the car. I had to pay even tho the work wasn't done or completed
21 September 2025
Easy and convenient
21 September 2025
After using other service centres I have found that Woolwich is the best.
21 September 2025
The technical problem with my car was successfully resolved.
21 September 2025
Everything fine except paying for the service which was a pain as none of the card machines were charged.
20 September 2025
Good efficient service and good customer service.
18 September 2025
Dealt wirh the recall I had straight away, with no hassle
18 September 2025
got me booked in ASAP
17 September 2025
Work done to the highest standard.
17 September 2025
Tanvir Mohshin was brilliant
17 September 2025
Khalid was incredibly helpful.
17 September 2025
The service video sent is not accesible. The items listed as advisory have no explanation as to what is the implication or window to get them addressed, just how much you expect me to pay. Tyre reported as punctured incorrectly, longer wait than adv
15 September 2025
Changed appointment to add wheel alignment.
15 September 2025
Professional and efficient
13 September 2025
Super slick transaction
13 September 2025
My experience at Hedin Automotive Woolwich was excellent from start to finish. I appreciated how smoothly everything was handled, and it was clear that customer satisfaction is a priority for them.
09 September 2025
As above
08 September 2025
The usual brilliant service (this time from Tyler) with my MOT completed on time while I waited, as promised. Even better, your Technician discovered a screw embedded in a tyre; not punctured, but if not spotted, I'd have been stranded with a flat!
08 September 2025
The mileage was wrong on my service report. Made two phone calls to the rep to fix it but it wasn't.
08 September 2025
I was not happy with the work organisation and information provided. The dealership apologised and discounted £50 but I felt that there is a lack of work organisation and coordination. Having no engineer available to test a pump is not credible.
07 September 2025
It's a great experience everyone was nice and polite
06 September 2025
Problem with the car was resolved. Could not have asked for more.
05 September 2025
Very satisfied with the work done
04 September 2025
Good customer service.
04 September 2025
Excellent work was carried out to my car with care and the team, were very helpful and great.
04 September 2025
Professional service
04 September 2025
They did what they said they were going to do and respected my time
03 September 2025
I have received great service with their skills and customer service.
02 September 2025
fast n quick
02 September 2025
Imran was amazing he went above and beyond he is the main reason I wouldn't take my car anywhere else going forward he was so helpful
02 September 2025
Very professional & politeness is always on the cards at bmw
02 September 2025
Good polite communication and service from the service advisor who dealt with me.
01 September 2025
Generally good though person doing initial check in when dropping off car was not very welcoming
30 August 2025
Clearly an unusual and challenging repair. The team in Woolwich led by Paul Dawes attempted this repair finally calling upon Ed Benson as master technician. In addition a future component replacement was spotted and captured as under warranty.
29 August 2025
Derek and Imran kept in communication
29 August 2025
Good service and finished early.
29 August 2025
Easy, smooth and friendly. Loyal customer for many years now.
28 August 2025
Service was impeccable
27 August 2025
On this occasion work I can only complement the work carried out.
27 August 2025
Staff are friendly.
26 August 2025
Upfront cost of an investigation into unknown faults seems high however the actual service by your technician was excellent
24 August 2025
Efficient service
24 August 2025
Proactive service from your service advisers
23 August 2025
They were very nice helpful people
14 November 2025
Couldn't have been better. This is the 11th car purchased from Robert Smirke.