OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

282 ratings and 157 comments received in the last 90 days.

18 December 2025

Lewis was my point of contact he was exceptional kept me updated and in contact regularly untill the car came through

16 December 2025

They were able to deliver the order by the expected date

10 December 2025

The honest team went all out to make sure I have a great experience in purchasing my new BMW

10 December 2025

A special mention to Wesley, who made the process seamless and enjoyable. Wesley was knowledgeable, attentive, and went above and beyond to ensure I was comfortable and well-informed throughout.

08 December 2025

Lewis at Blackheath was a great communicator, effective in his communication and made the experience extremely pleasant

05 December 2025

Exceed expectations

03 December 2025

Everything from start to finish was done professionally and in a timely manner.

03 December 2025

I was very satisfied with my experience as a customer. Lewis made the entire process quick and straightforward, from the test drive to designing the car and finally collecting it. Everything was handled in a professional and seamless way.

03 December 2025

Kacper Wlodkowski was our sales executive, he went above and beyond to put everything in place for the application.

02 December 2025

Peter went the extra mile, My car was delivered to me from above, it came down on a lift and was covered in a black cloth and a big red bow on it, i was totally blown away as I was not expecting anything like this.

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22 December 2025

Expertise, courtesy, friendliness, general customer care was excellent. The person who took charge of my vehicle showed excellent customer care and obvious sincere commitment.

22 December 2025

Generally a good experience staff were helpful and the feedback was good.

22 December 2025

Well communicated, and a friendly agent

22 December 2025

I always arrive at 8 am for the service and MOT. This me to spend the mimimum amount of time waiting

22 December 2025

I was informed about every stage of service

21 December 2025

I have been with them since the last 12 years. From stephe James to Heiden. This particular group of staffs are very professional. the gentleman that dealt with me was very patient with my questions. Can I have him handle my appointment each time?

20 December 2025

Took the car for a check up and service and the experience was great. They even supply a video of the underside to show the state of the car and any work required so You know exactly what needs to be done.

20 December 2025

The issue still remains

20 December 2025

Car was serviced to schedule in a quick and timely manner.

19 December 2025

Warmly welcomed, I felt immediately at ease & trusted the expertise of the team. Everything explained to me & not pressured into making any decision immediately. Treated as an equal. Given full info by them. My first visit to Hedin & WOULD recommend.

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