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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
280 ratings and 153 comments received in the last 90 days.
18 December 2025
Lewis was my point of contact he was exceptional kept me updated and in contact regularly untill the car came through
16 December 2025
They were able to deliver the order by the expected date
10 December 2025
The honest team went all out to make sure I have a great experience in purchasing my new BMW
10 December 2025
A special mention to Wesley, who made the process seamless and enjoyable. Wesley was knowledgeable, attentive, and went above and beyond to ensure I was comfortable and well-informed throughout.
08 December 2025
Lewis at Blackheath was a great communicator, effective in his communication and made the experience extremely pleasant
05 December 2025
Exceed expectations
03 December 2025
I was very satisfied with my experience as a customer. Lewis made the entire process quick and straightforward, from the test drive to designing the car and finally collecting it. Everything was handled in a professional and seamless way.
03 December 2025
Kacper Wlodkowski was our sales executive, he went above and beyond to put everything in place for the application.
03 December 2025
Everything from start to finish was done professionally and in a timely manner.
02 December 2025
Peter went the extra mile, My car was delivered to me from above, it came down on a lift and was covered in a black cloth and a big red bow on it, i was totally blown away as I was not expecting anything like this.
29 November 2025
Lewis at Hedin Automotive BMW Blackheath, was fantastic. He provided valuable information that helped me decide what car to get. He was very knowledgeable, patient, friendly and of course professional. A credit to BMW.
27 November 2025
I received it so quick
25 November 2025
Because I was happy with the service
24 November 2025
Friendly, professional and proactive staff and consistently available to answer questions and inform me of progress which I appreciated.
21 November 2025
Car was very nicely prepared and everything was clearly explained
19 November 2025
Completely satisfied.
14 November 2025
Couldn't have been better. This is the 11th car purchased from Robert Smirke.
09 November 2025
Good customer service!
05 November 2025
For the reasons above
04 November 2025
Completely satisfied. I could not have asked for more. Thanks Lewis
04 November 2025
Very pleased
01 November 2025
Very satisfied with our sales person Robert, helped us thru process . Overall very happy.
25 October 2025
A date was sorted for me with help along the way to collect my car that was suitable for me
25 October 2025
The service we received was one of the best we have ever experienced Process was smooth & professional whilst being personal to us
21 October 2025
The process from start to finish was very straightforward. Lewis gave me all the information required for me to choose the perfect vehicle best suited to me - he was happy to help at all times and I love the fact that he kept me updated at all times!
09 October 2025
Extremely satisfied, everything went smoothly and professionally.
01 January 2026
Very satisfied
01 January 2026
Very helpful and communication on the time was excellent with regular updates from Ijah on when parts will arrive and the car will be ready.
01 January 2026
A very good experience.
31 December 2025
everything was done in timely manner. Had sent me video clip of car inspection. Apart from big work other small work have been done that include cleaning etc.
31 December 2025
Good customer service Niran has excellent knowledge on BMW cars
30 December 2025
Very efficient and good communications
28 December 2025
Good
27 December 2025
Great customer service very prompt
24 December 2025
very high standards
23 December 2025
The initial service was good. But my car seems to still have troubles from what was meant to be done during the service and it appears my dipstick is broken and it wasn't broken before I took it in for a service.
23 December 2025
What can I say there wasn't anything to moan about.
23 December 2025
I was always kept informed.
22 December 2025
I was informed about every stage of service
22 December 2025
Expertise, courtesy, friendliness, general customer care was excellent. The person who took charge of my vehicle showed excellent customer care and obvious sincere commitment.
22 December 2025
Generally a good experience staff were helpful and the feedback was good.
22 December 2025
Well communicated, and a friendly agent
22 December 2025
I always arrive at 8 am for the service and MOT. This me to spend the mimimum amount of time waiting
21 December 2025
I have been with them since the last 12 years. From stephe James to Heiden. This particular group of staffs are very professional. the gentleman that dealt with me was very patient with my questions. Can I have him handle my appointment each time?
20 December 2025
Car was serviced to schedule in a quick and timely manner.
20 December 2025
Took the car for a check up and service and the experience was great. They even supply a video of the underside to show the state of the car and any work required so You know exactly what needs to be done.
20 December 2025
The issue still remains
19 December 2025
Warmly welcomed, I felt immediately at ease & trusted the expertise of the team. Everything explained to me & not pressured into making any decision immediately. Treated as an equal. Given full info by them. My first visit to Hedin & WOULD recommend.
18 December 2025
All instructions was given on how the work was done
18 December 2025
personal, friendly, on the detail
17 December 2025
The customer service given.
16 December 2025
My car was looked into but the additional services lacked
15 December 2025
Nice dealership, welcoming and helpful in general.
15 December 2025
All i asked for was delivered.
11 December 2025
Excellent
10 December 2025
I can't see how it could have been any better - clear and excellent
10 December 2025
See above comments.
09 December 2025
Amazing service
08 December 2025
I had to insists that the software update should not be a chargeable service. They were otherwise ready to charge me £198!
08 December 2025
It was great experience on My last visit to BMW. Guy who served me its really good. I really appreciated.
07 December 2025
Great customer service
05 December 2025
??
04 December 2025
Brilliant staff, very helpful always received a great service
04 December 2025
Staff were very polite and welcoming and was kept updated with vehicle check video and MOT progress, also was completed ready for collect before stated time on drop off.
03 December 2025
I was constantly informed by Ijah Banton & Technician Jack of all work required & carried out during the day.
02 December 2025
10/10 the guy looking after me was very good
02 December 2025
Always professional and very friendly
02 December 2025
The environment was friendly, warm and the hot drinks were lovely.
02 December 2025
very good staff and friendly also explained all the questions I asked him, and answered profisionally.
02 December 2025
Excellent service
02 December 2025
Very satisfied as usual.
02 December 2025
They repaired the car well and the fault is no longer there. The investigation was also detailed and ensured the fault was fully fixed.
01 December 2025
Excellent service and customer service
01 December 2025
Very good
01 December 2025
Very good communication, let me know every step of the situation,.
01 December 2025
I have a re-call arranged with you and you can't give me a start date.
30 November 2025
Samuel was professional, attentive, and was committed to making the process smooth. He took the time to answer all my questions, explained every detail clearly.
29 November 2025
Because prices are too high.
29 November 2025
I was treated nicely, everything was explained thoroughly and the service was awesome
28 November 2025
All thanks to Imran Hassan, polite , check on you, ensure you're comfortable and made you a drink.
28 November 2025
Excellent service
28 November 2025
I was for an hour and 20 Minutes waiting my car because a member of staff called me saying the car was ready but when I got there it turned out that was a recall that I never knew it. Asked for my premia solutions form to be filed up and pictures,
27 November 2025
Samuel made my experience memorable, he was courteous, knowledgeable and took time to explain the issues with car and options to resolve them.
26 November 2025
Service expensive, day after service windscreen wash frozen risking cracking of container and no screen wash available. Expected better. Slow to answer phone calls when calling for updates in car.
25 November 2025
Staff were great and helpful. Especially Sam!!
24 November 2025
A recall on a 20 year old car is pretty good
24 November 2025
Fantastic
24 November 2025
Staff were very helpful
23 November 2025
Excellent service overall, with two little suggestions - (1) service advisor pro-actively shares his contacts / sends a note one can follow up on and (2) for hybrid vehicles, ensuring there is 15-20 miles of charge when the vehicle is handed back
23 November 2025
I like the service was very good
23 November 2025
I had some work on my car done here last year and the staff were fantastic and really looked after me, Samuel in particular was amazing
23 November 2025
Excellent service
22 November 2025
Clear about what work has been carried out
21 November 2025
Again, it wasn't a problem, they know their stuff and understand the needs of the customers and deliver it every time.
21 November 2025
Effective management of multiple failures with good communication from primary contact.
20 November 2025
Always get the job done and great customer service
20 November 2025
Car took 2 weeks to be repaired (the hybrid part) and was handed without the bodyshop repair (I have an email stating it would get done)
19 November 2025
Could not fault the professionalism of staff, resolved my issue that another garage could not find.
19 November 2025
Very good service throughout
17 November 2025
No complaints. Worked very well from beginning to end
17 November 2025
Professional job
17 November 2025
Good communication from start to finish
16 November 2025
Service was good, friendly
16 November 2025
Was a nice smooth visit
13 November 2025
Car went in for 3 days, no curtesy car available, a good few hours been wasted on back and forth to the dealership, but appreciate the dealership can take my car in with short notice
11 November 2025
Very satisfied
10 November 2025
I was seen to quickly and the gentleman who served me explained everything to me in detail and was very polite. everyone was professional.
10 November 2025
Very well managed place
08 November 2025
Everyone i met with was very polite and knowledgeable and gave me unbiased information as to the best course of action.
08 November 2025
Staff we friendly and knowledgeable of what's required to done on my vehicle
08 November 2025
Flawless and personable support from Ijah, very clear with explanations and kept me up to date with the vehicles progress through it's MOT and service. Small touches matter e.g. walking me to the car and complimentary car wash.
08 November 2025
Great customer service & communication. Trusted & quality workmanship
06 November 2025
Satisfactory
05 November 2025
Excellent customer service
04 November 2025
Due to work commitments, my partner handled everything on my behalf. The centre was extremely understanding and ensured the process remained simple and stress-free, without any unnecessary complications.
04 November 2025
I recieved a phone call to say my battery needed changing they also checked the health of my car and noticed another issue with my car which I got fixed
03 November 2025
Really helpful
03 November 2025
As stated all that was required was done, on time and on budget
02 November 2025
Happy
02 November 2025
Booked in for winter check up, which was very quick and professional
01 November 2025
The customer service was excellent, along with prompt updates and a very cleaned and well presented vehicle after service
01 November 2025
I didn't get a telephoned update on repair progress as promised but that was only a relatively small part of the overall experience.
01 November 2025
Communication via WhatsApp was great, service completed on time. Tyler was friendly and helpful.
31 October 2025
Very professional and clear on diagnosis. Confident with vehicle health checks.
31 October 2025
Great service. But very disappointed to see American Express no longer being accepted, which created friction for me because my only credit card is Amex
28 October 2025
Very nice job
26 October 2025
Fast and efficient. Good loan cars too
26 October 2025
BMW Woolwich is now the ONLY service centre I will use for my car. Well done to the staff, 100% for customer service every time.
25 October 2025
Completely satisfied
23 October 2025
Tanvir got me into a courtesy car and managed to get my car sorted in the same day which was great
23 October 2025
Really satisfied. Hand over of vehicle was excellent and also service was fast anf efficient
23 October 2025
Great customer service and excellent efficiency.
23 October 2025
My car services were done very well and I was given full information about what next to do. The customer service was great and their staff are very knowledgeable
21 October 2025
The person who dealt with me was very polite, explained things well, helped me to finance my service and generally gave me good customer service
20 October 2025
I had a satisfied experience and all questions asked was answered
20 October 2025
I felt reassured all through. The servicing of the car was also completed in a timely manner.
20 October 2025
Well customer service
20 October 2025
Because I brought the car there in the morning and when I called back at around 3pm I was told the car was ready for pick up. If I didn't call when were you let me know?
19 October 2025
Great service
18 October 2025
Professional, punctual, welcoming
18 October 2025
The issue was resolved and the car is now fixed
17 October 2025
Great,fast,efficient and welcoming services from the team.
15 October 2025
No issues whatsoever. Accommodated early arrival and service done in no time
14 October 2025
The job was handled by a professional
14 October 2025
Was impressed by the service
14 October 2025
Service was the best
13 October 2025
I have photos of my cars trip computer before and after the service (outside of Hedin). I was not informed of any
12 October 2025
Not at all
11 October 2025
I don't think they are doing their job properly.
11 October 2025
Excellent customer service
10 October 2025
The one thing I would like to feedback is the cleaning to my vehicle, once the MOT had been completed. I am of the mind that if I look after my car, my car would look after me. The water marks on my windows was not good.
10 October 2025
Completely satisfied
24 December 2025
Staff had shown me around the car and explained some differences from