OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

259 ratings and 149 comments received in the last 90 days.

24 December 2025

Staff had shown me around the car and explained some differences from

18 December 2025

Lewis was my point of contact he was exceptional kept me updated and in contact regularly untill the car came through

16 December 2025

They were able to deliver the order by the expected date

10 December 2025

The honest team went all out to make sure I have a great experience in purchasing my new BMW

10 December 2025

A special mention to Wesley, who made the process seamless and enjoyable. Wesley was knowledgeable, attentive, and went above and beyond to ensure I was comfortable and well-informed throughout.

08 December 2025

Lewis at Blackheath was a great communicator, effective in his communication and made the experience extremely pleasant

05 December 2025

Exceed expectations

03 December 2025

Kacper Wlodkowski was our sales executive, he went above and beyond to put everything in place for the application.

03 December 2025

Everything from start to finish was done professionally and in a timely manner.

03 December 2025

I was very satisfied with my experience as a customer. Lewis made the entire process quick and straightforward, from the test drive to designing the car and finally collecting it. Everything was handled in a professional and seamless way.

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11 January 2026

good efficient service

11 January 2026

The overall service experience was good, and the issue was correctly identified and resolved under warranty. The staff was polite and the work was completed satisfactorily.

11 January 2026

Efficient and helpful service

09 January 2026

It was easy to book the service, drop the car, communication with the workshop during the service. Also, the car was washed very well.

08 January 2026

On time, no problems.

08 January 2026

Good clear communication

06 January 2026

Very dissatisfied. From the day I collected the vehicle, I reported a serious steering issue, yet my concerns were repeatedly dismissed rather than properly investigated. After months of back-and-forth emails with very little progress, a service insp

01 January 2026

Very satisfied

01 January 2026

Very helpful and communication on the time was excellent with regular updates from Ijah on when parts will arrive and the car will be ready.

01 January 2026

A very good experience.

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