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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
378 ratings and 197 comments received in the last 90 days.
24 March 2025
Everything went to plan
06 March 2025
I was kept informed of progress and the delivery process took me though all I needed to do to get the car and BMW App set up to my requirements.
05 March 2025
Good communication throughout. Kept me updated during the whole process and explained all situations promptly
25 February 2025
Clearer communication would have led to a more informed decision. In the future, we'll customise our car from scratch and wait a few weeks rather than buy from stock-only to realise later that it wasn't exactly what we were offered in the first place
19 February 2025
Peter was amazing throughout the process. He made sure the car delivery was a special moment.
06 February 2025
All went as expected
22 January 2025
Staff were so helpful answering all my questions in regards to my EV
11 January 2025
Extremely satisfied. The staff there are amazing!
26 March 2025
The stuff is friendly is competent
26 March 2025
My service experience was excellent Tanvir even showed me how to navigate my bmw app
26 March 2025
Failed to receive any videos of the car check and given hardly any notice to collect the vehicle.
26 March 2025
Getting the car washed by BMW was a terrible mistake. Car back with dirty swirl marks. Worried it may have caused minor surface scratches. Back seats had indentation marks on as if something was left there for a while
25 March 2025
Good options given to me
25 March 2025
Listened to my problem, investigated and resolved swiftly
25 March 2025
Could have been better, nothing exciting and for it to be 10/10
25 March 2025
Like I said, missed opportunity and unclear communication.
24 March 2025
Took two trips and two days without the the car (despite booking a whilst you wait service) to replace a tyre that I said on first trip - had a puncture. Car was returned with tyre is fine. Tyre then deflated again to 12psi.
24 March 2025
Friendly and helpful team, who don't feel like they're trying to sell you something all the time. Service is always great
24 March 2025
Very good service
24 March 2025
Great
23 March 2025
Service online check in a complete waste of time when your staff wanted me to sit and wait to do the whole thing again. Your staff also completely failed to notice that the car needed its first MOT.
23 March 2025
Niran and Paul went above and beyond to ensure my visit was as smooth as possible
22 March 2025
Amazing team
22 March 2025
Very pleased with service.MOT tec hnician shkwed me the problem which caused the MOT failure.All resolved and rerested within 2 hohrs.very pleased
21 March 2025
Good service, communication about status could have been better. I wasnt informed that the recall work works take longer than a day until I came in to hand my car. I had to call and ask about status which is when I was told it is finished
20 March 2025
Tanvir is a great asset to BMW he really understands his customers needs and is able to provide the best solution and support I am very grateful for his support with my car
20 March 2025
Again excellent service carried out by your technicians.
20 March 2025
Everything fixed satisfactorily and customer service on the day was excellent
20 March 2025
Great as usual but 3 things didn't happen (I) fluids service (Ii) 2 dust caps missing (iii) bodywork quote promised but yet to arrive
20 March 2025
Warm welcome from staff abd service cease carried out quickly
19 March 2025
The person who serve me named Sammi was brilliant , very helpful, good communicator . I was disappointed that the centre did not have a replacement tyre and I had to take time off to come back for replacement tyre and re MOT.
18 March 2025
The pre-appointment info I had sent in took a long time to retrieve, and the car was in the workshop for a considerable amount of time.
18 March 2025
10/10
17 March 2025
My rep was Khalid Multi who went above and beyond to assist my requests.
17 March 2025
Friendly and welcoming staff. Great customer service
17 March 2025
Always considerate customers needs and exceed expectations
17 March 2025
Staff were courteous, friendly and were able to complete all works in time for me to leave. Always great service which is why I'm prepared to travel from SW16, rather than my local BMW service location.
15 March 2025
Were helpfull
15 March 2025
Service was outstanding, Niran kept me up to date whilst my car was having its MOT.
15 March 2025
Great service. And accessible via Elizabeth Line.
14 March 2025
My recent was excellent the guys kept me informed of what was happening.
13 March 2025
very good product knowledge and very good service - Sam Manford was good
13 March 2025
Very satisfied . Car cleaned as a complimentary service
13 March 2025
Because I paid for a service with no hidden expenses/extras
11 March 2025
My repair went in to day two and I unfortunately had to chase for an update. A parts issue meant it would take longer than expected. At that point I requested a curtesy car, at which point Imran made one available for me to collect.
11 March 2025
Yes
10 March 2025
quick and friendly
10 March 2025
Because they've done a job, what's was needed
09 March 2025
Good customer service by the three different people that served me
09 March 2025
I normally never have an issue with Stephen James but my visit last year and this year has not been great. I may now either go to a different Stephen James branch
09 March 2025
Gentleman who looked after my car during recall excellent service beyond compare
09 March 2025
Again friendly and efficient. There was a problem with the IT system but everything arrived later and did not delay things.
08 March 2025
Quick and easy process
08 March 2025
Work needed completed, car cleaned , and returned to me. A well organised firm.
08 March 2025
Good service but took some time to order a part, then the part was wrong so took another day.
08 March 2025
All good and smooth
07 March 2025
PROFESSIONAL.approach, job done on time, efficiency, courtesy - what more would I want? Except price! I need another job doing but you are maybe 25% more expensive than an independent BMW-only specialist.
07 March 2025
Always kept informed
07 March 2025
Again poor communication
06 March 2025
Very satisfied
06 March 2025
Drop off and pick up went well. Car was cleaned
05 March 2025
Great service from Niran
05 March 2025
Painless and efficient.
05 March 2025
Prompt timely and accurate updates
05 March 2025
4 stars out of 5, they probably forgot about the complimentary wash.
04 March 2025
Easy to book and follow-up text confirmations. Excellent service from Tanvir Mohshin, friendly, knowledgeable and helpful. He is a great asset for the branch.
04 March 2025
Niran kept me informed and did what he said he was going to do which is exactly how I like to be dealt with. Excellent service.
04 March 2025
Very suportive
03 March 2025
Very happy, always great to have a video explaining the wirk
03 March 2025
Fast and clear service, able to meet my reduced availability by completing Service and MOT early.
03 March 2025
As above.
03 March 2025
They do a free vehicle safety check and clean the vehicle
02 March 2025
First class, friendly and efficient. Excellent communications, completely satisfied with the service, would thoroughly recommend this garage.
01 March 2025
I was very happy with them fitting in my service appointment and delivering my car nice and cleaned. So thank you!
27 February 2025
Tanvir, was extremely pleasant and went above and beyond to ensure I would receive my vehicle back within the day.
27 February 2025
The service was to my expectation.
26 February 2025
The work was done quicker than I thought which meant that I had lees time to wait.
26 February 2025
My issue was sorted out with care
26 February 2025
The person I dealt with was really clear in letting us know what would happen on the day.
25 February 2025
Helpful comms and friendly staff, fast turnaround
25 February 2025
Everything I wanted with a few queries about internal WiFi was all vompleted
24 February 2025
Very good, communication was excellent and did things on time. Much better service compared to Stephen James Ruxley.
24 February 2025
Good all round, friendly, helpful service.
23 February 2025
:( Some functionalities from the model we tested were not available in the one we purchased, and this message was not clearly communicated to us. Instead, we were offered the "same" car we tested, but with a gray colour and leather interior finish.
23 February 2025
Courteous and efficient.
22 February 2025
My bmw was booked in at 8:45 gor a simple battery change. Got seen at 12:45. Didn't clean the vehicle after
22 February 2025
After My MOT failed they told my car will be fixed after 24 days That's bad servicing for me Over 20 days to get my lights fixed I want to change my garage
21 February 2025
Although I was disappointed that my issue was not covered under warranty I was very happy with the service that the team provided. Tanvir Mohshin and Steven Treais were both excellent and a credit to your business.
20 February 2025
I want to say thank you to Khalid for his customer service and patient and the way he took care of my car, even though I couldn't fix it yet but I was impressed by the way my car was taken care of, I was really happy when I received my car.
19 February 2025
The service has a personal touch. I like that the person I dealt with was interested in me and my car
19 February 2025
Car was taken in for diagnostics, issue was resolved quickly.
19 February 2025
It was my first time there at this branch - Woolwich and service was poor , they struggled to locate the appointment, delayed at pick up, diff pple handled receipt and handover , confused invoices and left the car unwashed, blamed all system issues
18 February 2025
They tried their best to work within the given time
18 February 2025
Due to above reason
17 February 2025
The customer service representative was very helpful and guided me throughout the entire process.
17 February 2025
Impressive staff
17 February 2025
The main issues we needed sorting were sorted. However, we were told that the headlamp would be on back order to then find out its not under warranty yet. Then when it came to handover it was really bad. Not the experience I have previously had.
17 February 2025
Everything was no issue and great customer service
17 February 2025
Polite staff. Couldn't find the problem but had a good try ! Don't talk down to you
14 February 2025
A very happy customer with the service you are providing me. Thank you
13 February 2025
Very satisfied
13 February 2025
As I mentioned the service was done but when it came to replace the vent nobe it wasn't done as they needed more than 4hrs.so I have booked the car on the 17th whole day.
13 February 2025
Wonderful experience
12 February 2025
Stephen James must promote Samuel Manford to be a manger asap! This guy was willing to go out of his way to help a customer like me. He was able to organise any query I may of had then and there. Wow 10 star service! Sam manager asap or bmw is ????
12 February 2025
Disappointing that on a cold winter's day your coffee machine was not working. Given the prices you charge, a free coffee should be the minimum of creature comforts on offer!
12 February 2025
£363 to change the transmission oil. Robbery!
12 February 2025
Really great service and nice polite customer care
12 February 2025
Great service provided by Khalid Mukith. I rate him highly. He was proactive, personally took interest in ensuring everything that was discussed as part of the service was taken care of.
11 February 2025
No complaints what's so ever I'm very loyal to BMW
10 February 2025
Excellent customer experience at handover and collection
09 February 2025
Very friendly approach
09 February 2025
I was satisfied with both the service team and the office staff.
09 February 2025
Excellent service great communication.
09 February 2025
Above and beyond my expectations
07 February 2025
Incredibly good service whilst the car recently went in for a diagnosis on an issue. Always kept well abreast of developments and particular appreciate being handed back a car that has been cleaned and washed! Kudos goes to Sam who looked after me.
07 February 2025
Samuel Manford made it clear and easy to understand
05 February 2025
My experience was brilliant, work was carried out under 2 hours. Impressive
05 February 2025
Customer service was great and professional. Samuel Manford looked after me. He went saw to it that all whats required was done and updated me each time through out the service. He also stayed back after his shift for me to collect my car.
05 February 2025
Friendly staff , informative & efficient Paul helpful & put me at easy throughout process
05 February 2025
I had very good service
04 February 2025
overall impressed
04 February 2025
was treated fairly
04 February 2025
All good
02 February 2025
The rep was considerate of my time
31 January 2025
Imran was great from start to finish, many thanks
31 January 2025
Ray is fantastic. He is friendly and very helpful.
31 January 2025
It wasn't Woolwich it was Bromley
31 January 2025
Quick efficient drop off and pickup. Clean car.
31 January 2025
The service we received was fantastic
30 January 2025
Great service
30 January 2025
Overall good experiences however waiting can be cramped if many customers waiting ending have to stand for over an hour
30 January 2025
Good service
30 January 2025
Great skill in communication and service
30 January 2025
My MOT certificate wasn't offered when I collected the car. Otherwise everything was perfect.
30 January 2025
I have used other BMW main dealers in the past 30 yrs and have known what to expect. Stephen James Woolwich surpassed my expectations on all levels and deserves credit in doing so. Genuinely willing, helpful and polite.
28 January 2025
The service was A*. It was the first time I had to go for a recall. everything was explained to me in detail including what's going to happen, what time I can expect the car back etc. Many thanks to Tanvir Mohshin.
27 January 2025
Everyone I dealt with was friendly and went out of their way to be helpful
27 January 2025
Nice to be able to work from office
27 January 2025
Flexible, friendly, efficient.
27 January 2025
Very unsatisfied. The first day I was promised a call back which I never received and had to chase up the service centre.
27 January 2025
Did a good job on time
26 January 2025
My local garage/dealership - Top people working there. Attentive to details and service quality is good
26 January 2025
Staff were helpful and courteous.
25 January 2025
Honest and transparent service, additional work recommended at next visit. No hard sell, best advice given. I felt looked after and the car was washed. Thank you
25 January 2025
great service, i was dealt with quickly and the customer service from the team was excellent
25 January 2025
Had a really great conversation with the head of service managment at Woolwich also. Overall staff at Woolwich are which should be the standard of all
24 January 2025
Everything done that was expected, thank you!
23 January 2025
Imran was super helpful and diligent - thank you
23 January 2025
Assistance readily given.
23 January 2025
Excellent
22 January 2025
Very good
22 January 2025
Fantastic service! Thank you very much for the care and support you have provided!
21 January 2025
Sammy, has been great throughout my visits to Stephen James. He happily helped me consider the possibilities of getting a newer model.
20 January 2025
3 stars given for early accomodation of service due to battery issues. 2 stars knocked out as I was told the car will be cleaned outside & inside and it wasn't. 2nd time this has happened at your service center. Recommend not offering a complement
20 January 2025
Completely satisfied
20 January 2025
My service was handled by Tanvir - he was professional, easy to do with, clear on costs and timing, and very efficient. In short, everything went very smoothly.
19 January 2025
Both Niran & Glen provided excellent efficient service: Polite and friendly keeping adequately updated during the servicing of my car
19 January 2025
Very good service.
19 January 2025
They serviced and MOTd the car, made suggestions of possible work, which I agreed to, all without putting on a hard sell like some other place do.
19 January 2025
Attitude
19 January 2025
Thorough explanation of recommendations and work works completedby service team naran At the desk, Roy (I think thats his name, the English gentleman) was exceptional in the way he looked after my 3 year old son. Very rare these days.
19 January 2025
Standard of service provided
19 January 2025
Always receive exceptional service from Niran & Glen at the Woolwich centre. It's very important I think to maintain the continuity of a particular service manager/staff with each customer, makes the whole experience feel more personal.
18 January 2025
car was recalled to to re place some parts with up dated parts ,curtisey car was supplied,car was returned washed and cleaned inside that's BMW service??
18 January 2025
Great customer service from Ray, very friendly and professional. Great information and support given and a very efficient, quick and easy experience.
16 January 2025
Very friendly, quick service, greeted by name. Perfect
16 January 2025
Not convinced with explanation given for service
15 January 2025
Work on the car not completed, car handed over without checking, absolutely terrible communication
14 January 2025
Everything I asked was done I have no reason to complain
14 January 2025
You did the job
14 January 2025
I have been extremely happy with my service because the service i get every time i go there to get my car serviced.
14 January 2025
Happy with the resolution and they were able to accommodate other requests as well
14 January 2025
I'm very satisfied with my experience at Stephen James Woolwich.
13 January 2025
Service carried out on time and cost quoted
13 January 2025
Long wait to book in if I'd of wanted a courtesy car but I was desperate to have the repair done so booked in without one, part didn't arrive on the day as they were hoping so I had to arrange a lift from and to work and collect the following day.
13 January 2025
My car was washed and I noticed the difference when I took over my car and drive it. Also, my rear tires were thoroughly explained to me by Derek and was informed of things to bear in mind and watch on my tires. But, the video was not sent to email.
11 January 2025
All my problems solved
11 January 2025
In Stephen James, I have always been treated with respect and my car has been always well look after. Specially Tanvir Mohshin was very helpful and those who clean the car after the service were extraordinary great.
10 January 2025
Smooth efficient service from start to finish
10 January 2025
The staff are excellent although requested card wash was not done well
10 January 2025
Staff was very helpful, they helped me to get my BMW app going
09 January 2025
Good experience throughout from vehicle drop off, getting updates on my service to pick up.
08 January 2025
They were initially unable to fully diagnose my issue. I suggested they keep the car another day and they were able to identify what they think is the issue and fitted new parts. I won't know until The weather gets better if definitely fixed.
08 January 2025
The bmw advisors wasn't friendly
08 January 2025
Good job done
08 January 2025
I was told of the few problems with the car
07 January 2025
Excellent
07 January 2025
Excellent service
06 January 2025
Service was excellent, we have been kept informed by jaggy every couple of days on the progress of the repair.
06 January 2025
The guys there are friendly and approachable, always happy to provide advice when needed.
06 January 2025
Bad experience
05 January 2025
I had poor communication from the person who was dealing with my request. I had to constantly call up to find out what's going on with my car.
04 January 2025
The service experience was dissappointing. The person receiving the car seem to have recorded all the details but the one responsible for managing the service ignored most of the things and though I waited throughout the day but he was never free
04 January 2025
I normally go to Stephen James in Ruxley this is the first time at Woolwich, very impressed.
03 January 2025
Excellent customer service.. Stayed longer than expected.
02 January 2025
As mentioned 1st class service
25 March 2025
Seemless purchase and very punctual delivery. Kept up to date from purchase to delivery.