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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
275 ratings and 152 comments received in the last 90 days.
27 November 2025
I received it so quick
25 November 2025
Because I was happy with the service
24 November 2025
Friendly, professional and proactive staff and consistently available to answer questions and inform me of progress which I appreciated.
21 November 2025
Car was very nicely prepared and everything was clearly explained
19 November 2025
Completely satisfied.
14 November 2025
Couldn't have been better. This is the 11th car purchased from Robert Smirke.
09 November 2025
Good customer service!
05 November 2025
For the reasons above
04 November 2025
Completely satisfied. I could not have asked for more. Thanks Lewis
04 November 2025
Very pleased
01 November 2025
Very satisfied with our sales person Robert, helped us thru process . Overall very happy.
25 October 2025
The service we received was one of the best we have ever experienced Process was smooth & professional whilst being personal to us
25 October 2025
A date was sorted for me with help along the way to collect my car that was suitable for me
21 October 2025
The process from start to finish was very straightforward. Lewis gave me all the information required for me to choose the perfect vehicle best suited to me - he was happy to help at all times and I love the fact that he kept me updated at all times!
09 October 2025
Extremely satisfied, everything went smoothly and professionally.
07 October 2025
Completely satisfied. Process was smooth and I was given regular updates prior to delivery.
06 October 2025
There was a delay in delivery but had frequent update.
06 October 2025
Extremely satisfied with the delivery of my new car, very professional
04 October 2025
Easy process
03 October 2025
Quick, efficient - also being on holiday during this purchase and was easy completing forms remotely!
01 October 2025
This is my 3rd bmw
28 September 2025
As above, everything was perfect. Had a good run through of car. Especially the tech. All set up exactly as I wanted it.
26 September 2025
The car is beautiful.
21 September 2025
Very satisfied. The timing and the date of arrival all went smoothly with making it stress free for us. Couldn't be happier.
10 September 2025
Was greeted with a coffee and hot chocolate. A beautiful bunch of flowers awaited me in the car. 10/10
08 September 2025
Great welcoming, informative, respectful and great communication. The service I received from as remarkable and really let me feel valued I appraise the Service. Thank you so much for the great service
30 November 2025
Samuel was professional, attentive, and was committed to making the process smooth. He took the time to answer all my questions, explained every detail clearly.
29 November 2025
Because prices are too high.
29 November 2025
I was treated nicely, everything was explained thoroughly and the service was awesome
28 November 2025
All thanks to Imran Hassan, polite , check on you, ensure you're comfortable and made you a drink.
28 November 2025
I was for an hour and 20 Minutes waiting my car because a member of staff called me saying the car was ready but when I got there it turned out that was a recall that I never knew it. Asked for my premia solutions form to be filed up and pictures,
28 November 2025
Excellent service
27 November 2025
Samuel made my experience memorable, he was courteous, knowledgeable and took time to explain the issues with car and options to resolve them.
26 November 2025
Service expensive, day after service windscreen wash frozen risking cracking of container and no screen wash available. Expected better. Slow to answer phone calls when calling for updates in car.
25 November 2025
Staff were great and helpful. Especially Sam!!
24 November 2025
Staff were very helpful
24 November 2025
A recall on a 20 year old car is pretty good
24 November 2025
Fantastic
23 November 2025
Excellent service overall, with two little suggestions - (1) service advisor pro-actively shares his contacts / sends a note one can follow up on and (2) for hybrid vehicles, ensuring there is 15-20 miles of charge when the vehicle is handed back
23 November 2025
Excellent service
23 November 2025
I like the service was very good
23 November 2025
I had some work on my car done here last year and the staff were fantastic and really looked after me, Samuel in particular was amazing
22 November 2025
Clear about what work has been carried out
21 November 2025
Again, it wasn't a problem, they know their stuff and understand the needs of the customers and deliver it every time.
21 November 2025
Effective management of multiple failures with good communication from primary contact.
20 November 2025
Always get the job done and great customer service
20 November 2025
Car took 2 weeks to be repaired (the hybrid part) and was handed without the bodyshop repair (I have an email stating it would get done)
19 November 2025
Could not fault the professionalism of staff, resolved my issue that another garage could not find.
19 November 2025
Very good service throughout
17 November 2025
Good communication from start to finish
17 November 2025
No complaints. Worked very well from beginning to end
17 November 2025
Professional job
16 November 2025
Was a nice smooth visit
16 November 2025
Service was good, friendly
13 November 2025
Car went in for 3 days, no curtesy car available, a good few hours been wasted on back and forth to the dealership, but appreciate the dealership can take my car in with short notice
11 November 2025
Very satisfied
10 November 2025
Very well managed place
10 November 2025
I was seen to quickly and the gentleman who served me explained everything to me in detail and was very polite. everyone was professional.
08 November 2025
Staff we friendly and knowledgeable of what's required to done on my vehicle
08 November 2025
Everyone i met with was very polite and knowledgeable and gave me unbiased information as to the best course of action.
08 November 2025
Flawless and personable support from Ijah, very clear with explanations and kept me up to date with the vehicles progress through it's MOT and service. Small touches matter e.g. walking me to the car and complimentary car wash.
08 November 2025
Great customer service & communication. Trusted & quality workmanship
06 November 2025
Satisfactory
05 November 2025
Excellent customer service
04 November 2025
I recieved a phone call to say my battery needed changing they also checked the health of my car and noticed another issue with my car which I got fixed
04 November 2025
Due to work commitments, my partner handled everything on my behalf. The centre was extremely understanding and ensured the process remained simple and stress-free, without any unnecessary complications.
03 November 2025
Really helpful
03 November 2025
As stated all that was required was done, on time and on budget
02 November 2025
Happy
02 November 2025
Booked in for winter check up, which was very quick and professional
01 November 2025
I didn't get a telephoned update on repair progress as promised but that was only a relatively small part of the overall experience.
01 November 2025
The customer service was excellent, along with prompt updates and a very cleaned and well presented vehicle after service
01 November 2025
Communication via WhatsApp was great, service completed on time. Tyler was friendly and helpful.
31 October 2025
Great service. But very disappointed to see American Express no longer being accepted, which created friction for me because my only credit card is Amex
31 October 2025
Very professional and clear on diagnosis. Confident with vehicle health checks.
28 October 2025
Very nice job
26 October 2025
Fast and efficient. Good loan cars too
26 October 2025
BMW Woolwich is now the ONLY service centre I will use for my car. Well done to the staff, 100% for customer service every time.
25 October 2025
Completely satisfied
23 October 2025
Tanvir got me into a courtesy car and managed to get my car sorted in the same day which was great
23 October 2025
My car services were done very well and I was given full information about what next to do. The customer service was great and their staff are very knowledgeable
23 October 2025
Great customer service and excellent efficiency.
23 October 2025
Really satisfied. Hand over of vehicle was excellent and also service was fast anf efficient
21 October 2025
The person who dealt with me was very polite, explained things well, helped me to finance my service and generally gave me good customer service
20 October 2025
Because I brought the car there in the morning and when I called back at around 3pm I was told the car was ready for pick up. If I didn't call when were you let me know?
20 October 2025
Well customer service
20 October 2025
I felt reassured all through. The servicing of the car was also completed in a timely manner.
20 October 2025
I had a satisfied experience and all questions asked was answered
19 October 2025
Great service
18 October 2025
The issue was resolved and the car is now fixed
18 October 2025
Professional, punctual, welcoming
17 October 2025
Great,fast,efficient and welcoming services from the team.
15 October 2025
No issues whatsoever. Accommodated early arrival and service done in no time
14 October 2025
The job was handled by a professional
14 October 2025
Service was the best
14 October 2025
Was impressed by the service
13 October 2025
I have photos of my cars trip computer before and after the service (outside of Hedin). I was not informed of any
12 October 2025
Not at all
11 October 2025
Excellent customer service
11 October 2025
I don't think they are doing their job properly.
10 October 2025
Completely satisfied
10 October 2025
The one thing I would like to feedback is the cleaning to my vehicle, once the MOT had been completed. I am of the mind that if I look after my car, my car would look after me. The water marks on my windows was not good.
08 October 2025
Overall very good customer service
06 October 2025
Efficient process, everything done on time and budget, friendly staff and a high quality wash and vac.
06 October 2025
Stated problem not resolved. I was promised that I could discuss the problem and demonstrate it in test drive when I collect my car back however this didn't happen as there was no technical staff available during the time
05 October 2025
The staff were friendly, professional, and clearly knew their work well. They explained everything in detail and finished the job quickly. Overall, I'm very satisfied and would definitely return.
03 October 2025
Nice coffee, seriously people couldn't be more helpful.
02 October 2025
Very professional kept me informed
02 October 2025
My wife's vehicle was in for a recall. Complimentary vehicle health check with full report, advice and price after.
02 October 2025
Timekeeping is referenced as a top priority. My car was brought in for service at 0800am, and before 0930am, I got a call to pick up my vehicle. Fantastic experience.
01 October 2025
courteous punctual and knowledgeable service
01 October 2025
The communication around the car servicing was top class and the recommendations by the customer service rep when I collected the car was clear and easy to understand next steps. Great service!
01 October 2025
Customer service was great.
30 September 2025
Easy people to deal with
29 September 2025
Service was ok I would prefer a quick drop off with the app or just a key drop
29 September 2025
Was looked after by Tanveer, who communicated well, got everything done within the day and kept me informed.
29 September 2025
Our car was returned to us the same day
28 September 2025
The repair was competantly carried out.
28 September 2025
Sam was an attentive, friendly and efficient person with whom to deal.
28 September 2025
Good
28 September 2025
Very helpful
28 September 2025
Joib done professionally, I am completely satisfied
27 September 2025
The work was carried out in timely manner and the staff were polite and informative
27 September 2025
Fast good service.
27 September 2025
Great service
24 September 2025
The quality is good, the new BMW app is very good because I can now track my car down. Staff performance is of quality standard.
22 September 2025
Good job done
22 September 2025
Very happy with the service provided by the team, particularly with the service provided by Niran. He has been great on a number of occasions and is one of the reasons I return back to Stephen James / Hedin.
21 September 2025
Easy and convenient
21 September 2025
Good service and communication
21 September 2025
Everything fine except paying for the service which was a pain as none of the card machines were charged.
21 September 2025
The technical problem with my car was successfully resolved.
21 September 2025
After using other service centres I have found that Woolwich is the best.
21 September 2025
Work was rushed stil damages on the car. I had to pay even tho the work wasn't done or completed
20 September 2025
Good efficient service and good customer service.
18 September 2025
got me booked in ASAP
18 September 2025
Dealt wirh the recall I had straight away, with no hassle
17 September 2025
The service video sent is not accesible. The items listed as advisory have no explanation as to what is the implication or window to get them addressed, just how much you expect me to pay. Tyre reported as punctured incorrectly, longer wait than adv
17 September 2025
Khalid was incredibly helpful.
17 September 2025
Tanvir Mohshin was brilliant
17 September 2025
Work done to the highest standard.
15 September 2025
Professional and efficient
15 September 2025
Changed appointment to add wheel alignment.
13 September 2025
Super slick transaction
13 September 2025
My experience at Hedin Automotive Woolwich was excellent from start to finish. I appreciated how smoothly everything was handled, and it was clear that customer satisfaction is a priority for them.
09 September 2025
As above
08 September 2025
The mileage was wrong on my service report. Made two phone calls to the rep to fix it but it wasn't.
08 September 2025
I was not happy with the work organisation and information provided. The dealership apologised and discounted £50 but I felt that there is a lack of work organisation and coordination. Having no engineer available to test a pump is not credible.
08 September 2025
The usual brilliant service (this time from Tyler) with my MOT completed on time while I waited, as promised. Even better, your Technician discovered a screw embedded in a tyre; not punctured, but if not spotted, I'd have been stranded with a flat!
07 September 2025
It's a great experience everyone was nice and polite
06 September 2025
Problem with the car was resolved. Could not have asked for more.
29 November 2025
Lewis at Hedin Automotive BMW Blackheath, was fantastic. He provided valuable information that helped me decide what car to get. He was very knowledgeable, patient, friendly and of course professional. A credit to BMW.